Our Pledge of Quality & Customer Service 

How can I.............

RETURN POLICY:
If you are not satisfied with our product you may return for a refund of the product once we receive the product back.
A restocking fee of 20% will be deducted.
Please contact us at ihc-hobby@earthlink.net, RETURNS or call 1-800-875-1600

Contacting IHC

If you have questions about an IHC product or need technical support,
you can contact us using one of these methods:

By Telephone

You can contact us by telephone or fax. Our
office is open to assist you Monday through Friday from 10:00am to 2:00pm, Central time.
800-875-1600      281-358-2525 (fax)

Parts Dept:  215-632-4365

By E-Mail

To reach us by email use the following

our comment form, or ihc-hobby@earthlink.net

By Mail

IHC Hobby Texas
19519 Suncove Lane
Humble, TX 77346

Warranty Service

Products sold by IHC carry a 90-day warranty. If your problem involves an item no longer with the warranty period, see below.

If parts are missing from an IHC kit, please contact us. Be sure to specify the stock # of the kit as well as the # of the missing part.

if you have purchased an item which is broken or does not function as expected, please return it to the place of purchase. When returning an item purchased directly from IHC, please include a copy of your invoice, your return address and a complete description of the nature of the problem. Send the item by any traceable method to:

IHC
Attn: Warranty Service
19519 Suncove Lane
Humble, TX 77346

Protect yourself by packaging the item properly and insuring the package. IHC is not responsible for any loss or damage occuring during return shipment.

Non-Warranty Service

IHC does not offer a repair service for AHM, Rivarossi or TYCO products. Your local hobby shop can probably offer you assistance.

We can offer limited repair of IHC merchandise and charge a $15.00 fee for evaluation and return postage. This fee does not cover any repair work. You will be quoted repair charges before any work is performed. When sending an item to us for repair, please include your return address, daytime telephone number, a complete description of the nature of the problem and a check, money order or credit card number and expiration date to cover the evaluation fee. Send the item by any tracebale method to:

IHC
Attn: Non-Warranty Service
19519 Suncove Lane
Humble, TX 77346

Protect yourself by packaging the item properly and insuring the package. IHC is not responsible for any loss or damage occuring during return shipment.

Becoming a Dealer of IHC Products

Inquiries from wholesalers and retailers in North, Central and South America are always welcome. Please contact our National Sales Manager to set up a trade account.


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