Our Pledge of Quality & Customer Service
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How can I............. |
| RETURN POLICY: If you are not satisfied with our product you may return for a refund of the product once we receive the product back. A restocking fee of 20% will be deducted. Please contact us at locomotion4047@gmail.com, RETURNS or call 215-426-2873 |
If you have questions about an IHC product or need technical support,
you can contact us using one of these methods:
By Telephone
You can contact us by telephone or fax. Our
office is open to assist you Monday through Friday from 10:00am to 2:00pm, Central time.
215-426-2873
Parts 215-426-2974 or email at locomotion4047@gmail.com
By E-Mail
To reach us by email use the following
our comment form, or locomotion4047@gmail.com
By Mail
| IHC Hobby Texas 211 Oak Hill Dr Pointblank, TX 77364 |
Products sold by IHC carry a 90-day warranty. If your problem involves an item no longer with the warranty period, see below.
If parts are missing from an IHC kit, please contact us. Be sure to specify the stock # of the kit as well as the # of the missing part.
if you have purchased an item which is broken or does not function as expected, please return it to the place of purchase. When returning an item purchased directly from IHC, please include a copy of your invoice, your return address and a complete description of the nature of the problem. Send the item by any traceable method to:
IHC
Attn: Warranty Service
211 Oak Hill Dr.
Pointblank,TX 77364
Protect yourself by packaging the item properly and insuring the package. IHC is not responsible for any loss or damage occuring during return shipment.
IHC does not offer a repair service for AHM, Rivarossi or TYCO products. Your local hobby shop can probably offer you assistance.
We can offer limited repair of IHC merchandise and charge a $15.00 fee for evaluation and return postage. This fee does not cover any repair work. You will be quoted repair charges before any work is performed. When sending an item to us for repair, please include your return address, daytime telephone number, a complete description of the nature of the problem and a check, money order or credit card number and expiration date to cover the evaluation fee. Send the item by any tracebale method to:
IHC
Attn: Non-Warranty Service
211 Oak Hill Dr.
Pointblank, TX 77364
Protect yourself by packaging the item properly and insuring the package. IHC is not responsible for any loss or damage occuring during return shipping